Customer Service Specialist in Melbourne

Job Title: Customer Service Specialist

Job Description

Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.

Customer Service Specialist 100% Work From Home | Permanent Full-Time

Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you've got solid work experience behind you and you're comfortable having conversations about money. You don't need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head. If you've come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we'd love to hear from you. You'll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.

What You’ll Be Doing

• High-volume inbound calls - financial and government matters
• Strict script and compliance adherence
• Applying financial literacy to guide customers clearly and accurately
• Maintaining professionalism across a range of conversation types

The Details

• $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
• 100% permanent Work From Home
• Monday-Friday only | 7.6hr shifts with rotating start times between 7am-12pm AEST
• Equipment provided (Melbourne CBD collection required)
• Multiple intake dates across June and July 2026 - security clearance can take up to a month once submitted

What You Bring

• Professional experience in a role where accuracy, compliance, or financial concepts mattered
• Comfort working within scripted, process-driven environments
• A solid grasp of financial concepts - numbers shouldn't faze you
• Strong communication, composure, and attention to detail
• Reliable home internet (min. 50Mbps / 20Mbps) and a private workspace

Requirements

• Australian Citizenship required
• Within 50km of Melbourne CBD
• Police and Government Security checks
• Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.

Why Concentrix

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn't just a stable role - it's work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one. Career growth based on passion and aptitude - clear pathways, real stretch opportunities. 20,000+ LinkedIn Learning courses, all access, plus Concentrix University. 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs. Empathetic, accessible leaders invested in your success - removing barriers, not adding them. Incentives, bonuses, and everyday recognition - your contribution is seen and valued. Confident from day one with thorough onboarding and support that keeps going.

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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