At a Glance
- Tasks: Provide personalised support and manage customer enquiries in a friendly office environment.
- Company: Join Concentrix, a global leader in tech and services with a focus on innovation.
- Benefits: Earn $28.12/hour plus super, enjoy stable hours, and receive paid training.
- Other info: Permanent role with predictable schedules and a supportive team culture.
- Why this job: Step into a structured career with real growth opportunities and work-life balance.
- Qualifications: Customer service experience from retail or hospitality is a plus; no call centre experience needed.
The predicted salary is between 28.12 - 28.12 $ per hour.
Provide personalized support, manage enquiries, and grow within an award‑winning global company offering career advancement and benefits. Looking to move out of retail or hospitality into a stable, full‑time role? If you’re tired of late nights, inconsistent rosters or short‑term contracts, this could be the step into a more structured and secure career.
We’re hiring Customer Service Specialists to join our Robina‑based call centre team, supporting customers through inbound enquiries in a professional office environment. You don’t need call centre experience — if you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We’re looking for people exactly like you!
About the Role
This is a permanent, full‑time position based in Robina, QLD. You’ll be the first point of contact for customers, providing efficient and friendly support while working predictable, set hours.
What We Offer
- $28.12 per hour + 12% super + penalties
- June 1st start date
- 3 weeks of full‑time paid training — no experience required
- Permanent roles with genuine career progression — 80% of leaders started in frontline roles
What You’ll Be Doing
- Handling inbound customer calls and responding within service level targets
- Actively listening to understand customer needs and concerns
- Providing clear, accurate information and effective solutions
- Documenting customer interactions and completing follow‑ups
- Identifying opportunities to improve the customer experience
- Working collaboratively as part of a supportive team environment
Why this is a great role
- Permanent, full‑time employment with job security
- Stable weekday hours: Monday to Friday between 8:00am and 8:00pm
- Predictable schedules that support work‑life balance
- Office‑based role located next to Robina Town Centre
- Structured work environment with clear expectations
What We’re Looking For
- Customer service experience from retail, hospitality, utilities or similar environments
- Strong communication skills and confidence speaking with customers
- Ability to multitask and remain detail‑focused in a busy environment
- A calm, professional and solutions‑focused approach
- Reliability, accountability and a team‑first mindset
If you’re ready to swap unpredictable shifts for a stable, professional role with real career pathways, we’d love to hear from you. Must be over the age of 18 to apply for a role within Concentrix.
Location
AUS Gold Coast - Robina Town Centre Dr Lvl2
Customer Service Specialist employer: Concentrix Services Pty Ltd
Concentrix is an exceptional employer, offering a dynamic work environment in Sydney where innovation and collaboration thrive. As part of a new Partner & Alliances function, you'll have the unique opportunity to shape strategies and drive growth alongside some of the world's leading technology companies, all while enjoying a culture that prioritises employee development and meaningful partnerships. With a focus on autonomy and impact, Concentrix empowers you to build relationships and create opportunities that lead to tangible commercial success.
Contact Details:
Concentrix Services Pty Ltd Recruitment Team
