At a Glance
- Tasks: Provide personalised support and manage enquiries for a leading superannuation fund.
- Company: Join Concentrix, a global leader in technology and services.
- Benefits: Earn $28.12 per hour, enjoy work-life balance, and receive comprehensive training.
- Other info: Enjoy a supportive culture with career progression and regular social events.
- Why this job: Make a real difference in people's financial futures while growing your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28.12 - 28.12 $ per hour.
Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits. We are seeking multiple passionate Member Support Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds. Our Australian Super team is expanding rapidly, and we’re looking for dedicated customer experience professionals to join us.
As part of our team, you’ll support one of the nation’s biggest superannuation funds, helping members navigate their financial futures with confidence and clarity. Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.
What We Offer:
- Comprehensive Training: You’ll receive structured onboarding and ongoing coaching - we’ll ensure you’re fully equipped to succeed.
- Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
- $28.12 per hour + super
- Modern Office Location: Based in our Ballarat office, free parking and close to public transport.
- Career Progression: 80% of our frontline leadership team began in this role, we’re serious about internal growth.
- Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
What You’ll Be Doing:
- Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.
- Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
- Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
- Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.
What We’re Looking For:
- Strong communication and interpersonal skills with a professional, friendly approach.
- Ability to multitask and work confidently across multiple systems.
- Composure and resilience when handling complex or high-pressure interactions.
- Eagerness to learn and take on new challenges.
- A team-oriented mindset with a strong sense of personal accountability.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Location: AUS Ballarat Corner University Drive and Vincent Drive
Time Type: Full time
Customer Service Officer in Ballarat employer: Concentrix Services Pty Ltd
Concentrix is an exceptional employer, offering a dynamic work environment in Sydney where innovation and collaboration thrive. As part of a new Partner & Alliances function, you'll have the unique opportunity to shape strategies and drive growth alongside some of the world's leading technology companies, all while enjoying a culture that prioritises employee development and meaningful partnerships. With a focus on autonomy and impact, Concentrix empowers you to build relationships and create opportunities that lead to tangible commercial success.
Contact Details:
Concentrix Services Pty Ltd Recruitment Team
