At a Glance
- Tasks: Support Australians with financial inquiries through high-volume inbound calls.
- Company: Join Concentrix, a global leader in customer experience.
- Benefits: Earn $26.70/hr + super, with incentives and career growth opportunities.
- Other info: Access 20,000+ LinkedIn Learning courses and 24/7 wellbeing support.
- Why this job: Make a real difference while working from home, Monday to Friday.
- Qualifications: Experience in customer-facing roles with strong communication skills.
The predicted salary is between 26.7 - 26.7 $ per hour.
Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing. 100% Work From Home | Permanent Full-Time.
This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.
If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.
You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.
What You’ll Be Doing
- High-volume inbound calls - financial and government matters
- Strict script and compliance adherence
- Applying financial literacy to guide customers clearly and accurately
- Maintaining professionalism across a range of conversation types
The Details
- $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
- 100% permanent Work From Home
- Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
- Equipment provided (Adelaide CBD collection required)
- Multiple intake dates across June and July 2026, security clearance can take up to a month once submitted
What You Bring
- Professional experience in a role where accuracy, compliance, or financial concepts mattered
- Comfort working within scripted, process-driven environments
- A solid grasp of financial concepts - numbers shouldn’t faze you
- Strong communication, composure, and attention to detail
- Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace
Requirements
- Australian Citizenship required
- Within 50km of Adelaide CBD
- Police and Government Security checks
Why Concentrix
- Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
- Career growth based on passion and aptitude - clear pathways, real stretch opportunities
- 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
- 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
- Empathetic, accessible leaders invested in your success - removing barriers, not adding them
- Incentives, bonuses, and everyday recognition - your contribution is seen and valued
- Confident from day one with thorough onboarding and support that keeps going
Customer Service Specialist in Adelaide employer: Concentrix Services Pty Ltd
Concentrix is an exceptional employer, offering a dynamic work environment in Sydney where innovation and collaboration thrive. As part of a new Partner & Alliances function, you'll have the unique opportunity to shape strategies and drive growth alongside some of the world's leading technology companies, all while enjoying a culture that prioritises employee development and meaningful partnerships. With a focus on autonomy and impact, Concentrix empowers you to build relationships and create opportunities that lead to tangible commercial success.
Contact Details:
Concentrix Services Pty Ltd Recruitment Team
