At a Glance
- Tasks: Manage relationships with channel partners and drive sales growth.
- Company: Dynamic company focused on partner success and customer satisfaction.
- Benefits: Flexible work-from-home options, competitive salary, and career development opportunities.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real impact by enhancing partner relationships and driving revenue.
- Qualifications: Experience in sales management and strong relationship-building skills.
The predicted salary is between 49500 - 60500 $ per year.
The Senior Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client.
Responsibilities include:
- Managing relationships with important channel partners.
- Supporting a team to drive sales through channel partners.
- Improving customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
- Achieving defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
- Conducting monthly/quarterly consultative reviews and health checks analyzing our needs.
- Creating talk tracks specifically related to customer health and using predictive data to identify 'at-risk' customers.
- Maintaining overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and using feedback to make improvements.
- Managing all channel escalations and coordinating delivery of prompt and successful resolution, while maintaining communication to client and our teams.
- Guiding calls with channel partners to share best practices, promote channel programs and strategic growth opportunities to expand business.
- Creating and delivering training to the sales team, sharing important insights and promoting the unique value and benefits of products.
- Managing a high volume of customer contacts through phone and email each day.
- Working with cross-functional teams and management to improve sales processes and achieve a positive customer experience.
- Maintaining a high level of CRM hygiene to ensure all relevant data is captured.
- Potentially attending vendor events.
Location: AUS Work-at-Home
Time Type: Full time
Senior Partner Success Manager employer: Concentrix Experts Colombia S.A.S.
Concentrix Experts Colombia S.A.S. offers a dynamic work environment focused on enabling sales processes and managing relationships with channel partners. The company promotes professional growth through consultative reviews and health checks, ensuring high satisfaction levels among clients. Employees benefit from a supportive team atmosphere and opportunities to drive revenue growth while maintaining customer retention.
Contact Details:
Concentrix Experts Colombia S.A.S. Recruitment Team
