At a Glance
- Tasks: Lead a team in managing licensing, renewals, and operational support for a growing MSP.
- Company: Join Alliance Business Technologies, a top Managed Services Provider in Australia.
- Benefits: Enjoy 17.5% leave loading, travel rewards, and staff discounts on IT hardware.
- Other info: Flexible part-time role with excellent career growth opportunities.
- Why this job: Make a real impact while leading a dynamic team in a respected organisation.
- Qualifications: Experience in business support and strong leadership skills required.
The predicted salary is between 47250 - 57750 $ per year.
- MSP Business Support Team Leader (Part-Time)
- Posted September 2, 2026
- Business Support Team Leader
- Alliance Business Technologies | Brisbane
Alliance Business Technologies is a leading Managed Services Provider supporting businesses across Australia with IT, cybersecurity, and cloud solutions.
We’re looking for an experienced Business Support Team Leader to lead our Business Support function while remaining hands-on in the day-to-day delivery of licensing, renewals, agreements, billing, and operational support activities.
This role is ideal for someone who enjoys leading people, improving processes and ensuring the operational side of a growing MSP runs efficiently and accurately.
About the Role
You’ll lead a small team responsible for supporting our Operations, Sales, Account Management and Finance functions.
Your focus will be on ensuring licensing, agreements, renewals, procurement, and billing processes are well-managed while continually improving the systems and processes that support the business.
Key Responsibilities
- Lead, mentor and develop the Business Support team
- Manage team workload, priorities and performance
- Oversee Microsoft and vendor licensing, procurement and renewals
- Ensure customer agreements and billing data are accurate and up to date
- Support quoting, proposals and account management activities
- Drive process improvement and automation initiatives
- Manage vendor relationships and administrative operations
- Maintain data accuracy across Connect Wise and business systems
Skills & Experience
- Previous experience in a Business Support, Operations Support or Sales Support role within an MSP
- Experience leading or mentoring staff
- Strong experience with Connect Wise Manage
- Experience with licensing, renewals, agreements and billing processes
- Excellent organisational and communication skills
- High attention to detail and process accuracy
- Microsoft licensing experience
- Connect Wise CPQ / Sell experience
- Experience with vendor procurement and CSP programs
- Experience with Ingram Micro Xvantage Cloud Market place would be highly considered
- Exposure to process improvement or operational projects
- Why Join Us
- Join a growing and respected Australian MSP
- Lead a team that plays a critical role in business operations
- Influence how systems, processes and automation evolve across the business
- 17.5% leave loading and travel rewards
- Staff discounts on IT hardware
- Career growth opportunities within a Microsoft-focused organisation
If you’re a hands-on leader who enjoys improving processes, supporting teams, and making a meaningful impact on business operations, we’d love to hear from you.
This role is permanent part-time, approximately 25 hours per week.
#J-18808-Ljbffr
MSP Business Support Lead – Licensing & Renewals in Brisbane employer: Computer Alliance Pty. Ltd
Alliance Business Technologies is an exceptional employer, offering a dynamic work environment in Brisbane where innovation and teamwork thrive. As a part of our Business Support team, you'll enjoy flexible part-time hours, competitive benefits including 17.5% leave loading, and opportunities for career advancement within a supportive Microsoft-focused organisation. Join us to lead a dedicated team and make a meaningful impact on our operations while enjoying staff discounts and a culture that values process improvement and employee growth.
Contact Details:
Computer Alliance Pty. Ltd Recruitment Team
