NDIS & Aged Care Support Administration in Sydney

Sydney Part-Time On-site

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At a Glance

Tasks: Assist with NDIS admin tasks, bookings, and billing in a supportive environment.
Company: Join Complete Allied Health Care, a leader in personalised health services.
Benefits: Flexible hours, training support, and potential for permanent position.
Other info: Great opportunity to learn and grow within the allied health sector.
Why this job: Be part of a vibrant team making a difference in people's lives.
Qualifications: Organised, bilingual (Vietnamese preferred), and strong customer service skills.

Complete Allied Health Care is a leading organisation that offers exceptional personalised allied health services to the local community. We are part of a growing multi-state network of allied health centres that incorporate Physiotherapy, Chiropractic, Exercise Physiology, Occupational Therapy, Psychology, Speech Pathology, Dietetics, Podiatry and Massage Therapy services within a friendly and collaborative environment.

We are seeking a casual Administration Assistant for our Canley Heights location, with full-time or part-time hours available. Responsibilities include:

Facilitating all NDIS admin work, including booking and billing.
Answering enquiry emails from support coordinator/case manager/participant.
Following up appointments for suitable dates and times with participants, creating bookings and sending emails to confirm with support coordinators/case managers/participants.
Confirming with site Admin/Provider if there are any issues regarding bookings and rescheduling appointments if necessary.
Following up the budget with support coordinators/case managers for new referrals.
Calculating budgets and allocating amounts by different services, ensuring the correct support item and support category matches the NDIS Price Guide.
Writing budget proposals and emailing them to the support coordinator for approval.
Preparing service agreements for participants.
Creating service bookings on the NDIS portal if the participant is NDIA (Agency-Managed).
Checking for any NDIS/Disability and Aged Care potential referrals received from our provider and assisting with applications.
Auditing and maintaining spreadsheets for any inactive cases and liaising with providers/participants to re-book or resolve issues.
Following up the Comprehensive Report with the provider for plan reviews and re-engaging services after plan reviews.
Checking with the NDIS team for any new contracts, working out service rates and creating billing codes on Nookal.
Generating invoices and updating invoices for any incorrect billing codes.

What We Offer:

Full-time or part-time casual position, with the possibility of transitioning to a permanent position (subject to review).
Full support and training provided.
Excellent platform to learn, explore and work closely with other administrative staff, marketing team, management as well as allied health professionals.
Working together with an energetic and vibrant team within a supportive and friendly environment.

About You:

Bilingual (Vietnamese) ideal, English is a must.
Organised team player who is willing to adapt, learn and innovate.
Coachable and open to feedback.
Excellent interpersonal, communication and strong customer service skills.
A strong attention to detail.
Ability to empathise with patients.

Skills and Experience:

Proficient computer literacy – able to easily learn and use MS Office and online systems.
Previous skills in using medical and allied health software.
Previous experience in allied health or demonstrated understanding of NDIS administration an advantage.
Cultural awareness and foreign language capabilities an advantage.
Essential to have a driver's licence and own vehicle.