Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.
We'relooking for a hands-on, customer-focused Branch Manager to coordinate the preparation, delivery, and collection of our vehicle fleet. You'lllead a local team, ensure operational excellence, and play a key role in delivering exceptional service to our clients and referral partners.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
- Care & Passion– to deliver outstanding service the waywe'dwant to be treated
- Courage– to be empowered and make informed decisions
- Can Do– a proactive mindset focused on solving problems and improving
- Trust– to be counted on to do the right thing in all relationships
WhatYou'llBe Doing
You'llmanage branch operations, lead your team, and oversee day-to-day vehiclelogisticsand customer delivery, including:
- Coordinating the preparation, delivery, return, and maintenance of Compass vehicles
- Managing daily workflows and supporting your team's performance
- Providing hands‐on support to ensure vehicles are cleaned and ready for delivery
- Leading by example in customer service and issue resolution
- Completing branch reports and documentation accurately and on time
- Conducting vehicle inspections and ensuring all vehicles meet Compass standards
- Collaborating with the Senior Branch Manager toidentifyopportunities for improvement
- Ensuring safety, compliance, and cleanliness across the branch
WhatYou'llBring
- 2+ years in a face-to-face customer service role
- Previousexperience managing or leading a small team (preferred)
- Strong communication,logistics, and problem‐solving skills
- High levelof computer literacy and confidence using multiple systems
- Strong administration and time management ability
- Experience in the rental, fleet, or vehicle industry (advantageous)
- Understandingoflogisticsin the motor trade, smash repair, or dealerships (ideal but not essential)
Why Join Compass
- Competitive salary packagecommensuratewith your experience.
- 12 weeks paid parental leave
- Employee Assistance Program (EAP) – free, confidential support
- "Make a Difference Leave" – a paid day to volunteer in the community
- Dedicated learning and development days
- Rewards and recognition programs
- Supportive and collaborative workplace culture
We value diversity and encourage applications from people of all backgrounds.
Branch Manager in Willoughby employer: Compasscorp
At Compass, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. As a Branch Manager, you'll lead a high-performing team in a supportive and collaborative culture, with ample opportunities for personal and professional growth. Our commitment to employee well-being is reflected in our competitive salary packages, generous parental leave, and unique initiatives like 'Make a Difference Leave' to encourage community involvement.
