At a Glance
- Tasks: Lead daily operations and support a high-performing team to deliver exceptional service.
- Company: Join Compass, the market leader in accident replacement vehicles since 2001.
- Benefits: Enjoy competitive salary, paid parental leave, and dedicated learning days.
- Other info: Flexible hours with opportunities for community volunteering and personal growth.
- Why this job: Make a real difference while leading a dynamic team in a supportive culture.
- Qualifications: Experience in managing teams and strong leadership skills required.
The predicted salary is between 63000 - 77000 $ per year.
Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.
We'relooking for an experienced, motivatedand hands-on Branch Manager to lead one of our busy branches.
At Compass, no two days are the same.
One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilization, solving operationalchallengesorplanning aheadto ensure the branch continues to deliver an exceptional customer experience.
You'llbe responsible forleading a high-performing team, driving operationalperformanceand creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.
Our branchesoperate 7:00am to 9:00pm, seven days a week .
You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles.
Our mission is simple: Reduce the Inconvenience for customers, clients, and each other.
We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day
- Care & Passion – to deliver outstanding service the waywe’dwant to be treated
- Courage – to be empowered and make informed decisions
- Can Do – a proactive mindset focused on solving problems and improving
- Trust – to be counted on to do the right thing in all relationships
- What You’ll Be Doing
As Branch Manager , you'llhave overall responsibility for the day-to-day operation and performance of your branch.
Your responsibilities will include
- Leading, coachingand developing a high-performing team.
- Creating a positive, accountableand customer-focused branch culture.
- Managing the day-to-day operation of the branch to ensure safe, efficientand professional service delivery.
- Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
- Managing branch performance across key operational and customer service KPIs.
- Coordinating fleet availability, utilisationand vehicle movements to meet customer demand.
- Planning staffing, workloadsand resources to ensure smooth daily operations across extended trading hours.
- Supporting, mentoringand developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
- Building strong relationships with internal stakeholders, referralpartnersand customers.
- Driving a culture of continuous improvement byidentifyingopportunities to improve customer outcomes, operationalefficiencyand team performance.
- Taking ownership of Workplace Health and Safety (WHS) within the branch by promoting a strong safety culture, maintainingcomplianceand ensuring hazards, incidents and corrective actions are managed effectively.
- Maintaininghigh standardsof compliance, vehiclepresentationand branch housekeeping.
- Completing reporting, administrationand branch documentation accurately and on time.
- Leading by example and stepping in wherever needed to support the team during busy periods.
- What You’ll Bring
- Previousexperience leading or managing a team in a customer-focused operational environment.
- Strong leadership skills with the ability to coach, motivate and develop others.
- Excellent communication and relationship-building skills.
- Strong organisational and time management skills with the ability to manage competing priorities.
- A proactive approach with excellent problem-solving and decision-making skills.
- Experience in automotive, fleet, logistics, transport, rental or a similar service-based industry is highly regarded.
- High levelsof computer literacy and confidence using multiple systems.
- Why Join Compass
- Competitive salary packagecommensuratewith your experience.
- 12 weeks paid parental leave
- Employee Assistance Program (EAP) – free, confidential support
- “Make a Difference Leave” – a paid day to volunteer in the community
- Dedicated learning and development days
- Rewards and recognition programs
- Supportive and collaborative workplace culture
Ready to Apply?
Click Quick Apply and upload
- Your resume
- A brief cover letter telling us why this role suits you
We value diversity and encourage applications from people of all backgrounds.
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Branch Manager in Brisbane employer: Compasscorp
At Compass, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. As a Branch Manager, you'll lead a high-performing team in a supportive and collaborative culture, with ample opportunities for personal and professional growth. Our commitment to employee well-being is reflected in our competitive salary packages, generous parental leave, and unique initiatives like 'Make a Difference Leave' to encourage community involvement.
