Resolve Claims. Recover Funds. Contribute to Business Success.
We'relooking for a motivated Recoveries Specialist to manage a portfolio of recovery claims and secure strong financial outcomes. If you have experience in debt recovery or insurance claims, and enjoy negotiation, problem-solving, and working in a target-driven role — this could be the role for you.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
- Care & Passion- to deliver outstanding service the waywe'dwant to be treated
- Courage- to be empowered and make informed decisions
- Can Do- a proactive mindset focused on solving problems and improving
- Trust- to be counted on to do the right thing in all relationships
Key Responsibilities
Reporting to the Recoveries Team Leader,you'llmanage a portfolio of recovery claims and ensure prompt, fair, andaccurate outcomes by:
- Investigating and managing claims to achieve maximum recovery outcomes
- Liaising with insurance companies, third parties, and legal representatives
- Negotiating settlements to recover owed funds and reduce write-offs
- Preparing evidence and documentation to support claims recovery
- Escalating claims through legal channels where appropriate
- Working to meet team and individual KPIs related to revenue recovery and aged debt
- Contributing to team meetings and continuous improvement activities
- Minimising aged debt through proactive portfolio management
WhatYou’llBring
- Experience in debt collection, recoveries, or a similar financial enforcement role
- Excellent communication and negotiation skills
- Strong numeracy and written communication abilities
- Confidence in gathering and presenting evidence in written or verbal form
- Highly self-motivated with strong time management and independence
- Professional and composed in high-pressure situations
Highly regarded
- Understanding of credit hire processes
- Familiarity with the motor vehicle or motor insurance industry
- Knowledge of road rules and motor liability
- CAPI licence (desirable but not essential)
Why Join Compass
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.You'llalso enjoy a range of benefits, including:
- Flexible working environment
- Career development - many of our team members have progressed into senior roles across the business
- 12 weeks paid parental leave
- Access to the Employee Assistance Program (EAP) - confidential support when you need it
- Make a Difference Leave - one paid day per year to support a community cause
- Learning and development days to support your growth
- Team-building events and activities to strengthen connection and culture
- Exclusive discounts and offers through our business and HR partners
- Make a Difference Leave - a day spent on local community projects
We value diversity and encourage applications from people of all backgrounds.
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