At a Glance
- Tasks: Lead daily operations and support a high-performing team to deliver exceptional service.
- Company: Join Compass, a leader in accident management and vehicle hire services.
- Benefits: Enjoy competitive salary, paid parental leave, and dedicated learning days.
- Other info: Dynamic workplace culture with opportunities for growth and community involvement.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in managing teams and strong communication skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service. We're looking for an experienced, motivated and hands-on Branch Manager to lead one of our busy branches. At Compass, no two days are the same. One moment you'll be supporting a customer following a vehicle accident or breakdown, the next you'll be coaching your team, managing fleet utilization, solving operational challenges or planning ahead to ensure the branch continues to deliver an exceptional customer experience.
You'll be responsible for leading a high-performing team, driving operational performance and creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for. Our branches operate 7:00am to 9:00pm, seven days a week. You'll lead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.
What You’ll Be Doing
- Leading, coaching and developing a high-performing team.
- Creating a positive, accountable and customer-focused branch culture.
- Managing the day-to-day operation of the branch to ensure safe, efficient and professional service delivery.
- Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
- Managing branch performance across key operational and customer service KPIs.
- Coordinating fleet availability, utilisation and vehicle movements to meet customer demand.
- Planning staffing, workloads and resources to ensure smooth daily operations across extended trading hours.
- Supporting, mentoring and developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
- Building strong relationships with internal stakeholders, referral partners and customers.
- Driving a culture of continuous improvement by identifying opportunities to improve customer outcomes, operational efficiency and team performance.
- Taking ownership of Workplace Health and Safety (WHS) within the branch by promoting a strong safety culture, maintaining compliance and ensuring hazards, incidents and corrective actions are managed effectively.
- Maintaining high standards of compliance, vehicle presentation and branch housekeeping.
- Completing reporting, administration and branch documentation accurately and on time.
- Leading by example and stepping in wherever needed to support the team during busy periods.
What You’ll Bring
- Previous experience leading or managing a team in a customer-focused operational environment.
- Strong leadership skills with the ability to coach, motivate and develop others.
- Excellent communication and relationship-building skills.
- Strong organisational and time management skills with the ability to manage competing priorities.
- A proactive approach with excellent problem-solving and decision-making skills.
- Experience in automotive, fleet, logistics, transport, rental or a similar service-based industry is highly regarded.
- High levels of computer literacy and confidence using multiple systems.
Why Join Compass
- Competitive salary package commensurate with your experience.
- 12 weeks paid parental leave.
- Employee Assistance Program (EAP) – free, confidential support.
- “Make a Difference Leave” – a paid day to volunteer in the community.
- Dedicated learning and development days.
- Rewards and recognition programs.
- Supportive and collaborative workplace culture.
Branch Manager – Lead Team, Operations & Service Excellence in Brisbane employer: Compasscorp Pty Ltd
At Compass, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative workplace culture. As a Branch Manager, you'll not only lead a high-performing team but also benefit from competitive salaries, generous parental leave, and dedicated learning opportunities that promote personal and professional growth. With our commitment to community engagement through initiatives like 'Make a Difference Leave', you’ll find meaningful work that truly makes an impact.
