At a Glance
- Tasks: Be the first point of contact for staff needing help with hospital services.
- Company: Join Compass Group Australia at the New Footscray Hospital, a leading healthcare facility.
- Benefits: Earn $29.58 plus penalties, enjoy retail discounts, and access career growth opportunities.
- Other info: Flexible shifts available to fit your lifestyle and support community health.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or scheduling, preferably in healthcare; strong communication skills.
The predicted salary is between 29 - 30 $ per hour.
- Facilities Management Helpdesk Operator (All shifts)
- $29.58 + Penalties
- Choose from early morning, day, evening, or overnight shifts that suit your schedule.
- Develop your skills and advance your career in a fast-paced healthcare Soft FM environment.
Compass Group Australia deliver essential support services at the New Footscray Hospital, one of Victoria's largest health infrastructure projects.
We providevital services, including patient services, environmental services, food, security, help desk, and more.
As a public hospital with clinical services provided by Western Health, this state-of-the-art facility willplay a key role in supporting the community-be part of something bigger and help shape the future of healthcare in Victoria.
ROLE PURPOSE & CONTRIBUTION
The Facilities Management Helpdesk Operator is the first point of contact for Clinical and Non-Clinical staff requiring assistance with hospital services.
This role ensures efficient handling of inquiries, accurate logging of requests, and prompt coordination of support to uphold the hospital's commitment to delivering exceptional service standards.
- THE POSITION
- Respond to service requests via phone, email, and in person; log and prioritise them in the helpdesk system.
• Assign or escal ...?
- Provide clear updates to staff; manage workload and handle last-minute changes.
• Deliver professional, empathetic customer service and escal ...?
- Maintain accurate data in the Maintenance Management System and support continuous improvement.
- Ensure compliance with hospital policies, safety standards, and privacy regulations.
- COMPETENCY REQUIREMENTS
- Proven ability to manage inquiries, service requests, and job coordination in a fast-paced setting.
- Accuracy in logging service requests, updating schedules, and maintaining records
- Skilled in prioritising tasks and managing time to balance helpdesk inquiries and scheduling duties.
- Experience handling last-minute scheduling changes and resolving conflicts efficiently.
Demonstrated ability to create, update, and manage staff or service schedules using relevant tools or software.
- Ability to resolve schedule conflicts efficiently and effectively
- Understanding of hospital operations and workflows to ensure coordination of schedules and services
EXPERIENCE & QUALIFICATIONS
- Experience in a facilities management helpdesk, customer service, or scheduling role, preferably within a healthcare environment preferred.
- Strong interpersonal and communication skills
- Familiarity with scheduling systems, helpdesk software, or similar tools.
- Proficiency in helpdesk systems, and Microsoft Office Suite (Word, Excel, Outlook).
- Police Check and Working with Children Check (or willingness to obtain).
- THE BENEFITS
- Easy access to 100+ retail discounts.
- Opportunity to learn new skills and move to different internal roles.
- A chance to join an ecologically and socially forward operation.
- #J-18808-Ljbffr
Helpdesk Operator in Melbourne employer: Compass Group Pty Limited
At ESS Defence, we pride ourselves on being an excellent employer, offering a supportive and structured work environment for our Food & Beverage Attendants at Kokoda Barracks, Canungra. With flexible part-time hours, comprehensive training, and ample career development opportunities, we ensure our team members thrive while contributing to the wellbeing of Australian Defence Force personnel. Join us for a rewarding experience where your hospitality skills are valued and nurtured in a friendly team atmosphere.
