Helpdesk & Data Support Officer:
Baseline Cleared | ACT Join a busy onsite support team delivering responsive helpdesk assistance, system troubleshooting and data quality support. This contract is ideal for a customer-focused professional who can resolve straightforward enquiries, work confidently with data and stakeholders, and escape more complex technical issues when required.
ACT | Onsite Contract Duration: 24 August 2026 to 9 October 2026, with a possible 1-month extension
Security Clearance Requirement: Current Baseline clearance required
Closing Date: 10.00am, 11 August 2026
Essential Tasks:
- Respond to helpdesk calls, emails and enquiries in a timely and professional manner.
- Troubleshoot basic system issues and resolve straightforward user enquiries.
- Perform data analysis, validation and quality assurance, including investigating anomalies.
- Escalate complex technical issues and system defects to the Team Leader.
Key Criteria:
- Strong verbal and written communication with effective stakeholder engagement skills.
- Ability to source information and provide accurate advice to users and stakeholders.
- Sound organisational skills with the ability to prioritise tasks and meet deadlines.
- Ability to apply sound judgement when following instructions, procedures and guidelines.
About Compas:
Compas Pty Ltd is a Canberra based wholly Australian owned, Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract and temporary recruitment services, as well as specialised Consulting assignments.
YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE: Due to the nature of this environment, candidates must hold a current Baseline clearance.
Helpdesk Support Officer employer: Compas
Compas Pty Ltd is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the government technology sector. With a strong focus on employee growth, you will have access to ongoing training and mentorship opportunities while working in a hybrid environment that promotes work-life balance. Located in VIC, our team thrives on tackling complex challenges, making a meaningful impact through technology, and enjoying the benefits of a supportive and inclusive workplace.
