At a Glance
- Tasks: Support ITSM solutions and improve service delivery in a dynamic government ICT environment.
- Company: Join a leading Australian Government ICT team focused on innovation and service excellence.
- Benefits: Competitive salary, professional development, and the chance to work on impactful projects.
- Other info: Exciting opportunity with long-term contract until June 2027 and NV2 clearance required.
- Why this job: Make a difference by optimising critical ICT capabilities and enhancing operational readiness.
- Qualifications: Strong ITIL knowledge and experience in ITSM implementation and systems administration.
The predicted salary is between 75600 - 92400 $ per year.
Support the evaluation, implementation and transition of IT Service Management (ITSM) solutions within a complex Australian Government ICT environment. Apply your ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities.
Location: ACT
Contract Duration: ASAP commencement to 30 June 2027
Security Clearance Requirement: Current NV2 clearance
Closing Date: 10:00am, 3 November 2026
Essential Tasks
- Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
- Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
- Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
- Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.
Key Criteria
- Strong understanding of IT Service Management (ITSM) frameworks, ITIL practices and service management processes.
- Experience supporting ITSM system evaluation, implementation, configuration and operational transition.
- Technical capability across systems administration, workflow automation, service catalogues and asset and configuration management (CMDB).
- Ability to gather requirements, coordinate stakeholders and support project governance, risk assessments and reporting.
Due to the nature of this environment, candidates must hold a current NV2 clearance.
ITSM Specialist in Canberra employer: Compas
Compas Pty Ltd is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the government technology sector. With a strong focus on employee growth, you will have access to ongoing training and mentorship opportunities while working in a hybrid environment that promotes work-life balance. Located in VIC, our team thrives on tackling complex challenges, making a meaningful impact through technology, and enjoying the benefits of a supportive and inclusive workplace.
