Helpdesk & Data Support Officer:
Baseline Cleared | ACT Join a busy onsite support team delivering responsive helpdesk assistance, system troubleshooting and data quality support. This contract is ideal for a customer-focused professional who can resolve straightforward enquiries, work confidently with data and stakeholders, and escape more complex technical issues when required.
ACT | Onsite Contract Duration: 24 August 2026 to 9 October 2026, with a possible 1-month extension Security Clearance Requirement: Current Baseline clearance required Closing Date: 10.00am, 11 August 2026
Essential Tasks:
- Respond to helpdesk calls, emails and enquiries in a timely and professional manner.
- Troubleshoot basic system issues and resolve straightforward user enquiries.
- Perform data analysis, validation and quality assurance, including investigating anomalies.
- Escalate complex technical issues and system defects to the Team Leader.
Key Criteria:
- Strong verbal and written communication with effective stakeholder engagement skills.
- Ability to source information and provide accurate advice to users and stakeholders.
- Sound organisational skills with the ability to prioritise tasks and meet deadlines.
- Ability to apply sound judgement when following instructions, procedures and guidelines.
YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE: Due to the nature of this environment, candidates must hold a current Baseline clearance.
Helpdesk Support Officer in Canberra employer: Compas PTY
Compas PTY is an excellent employer, offering a dynamic work culture that values innovation and collaboration. With a focus on employee growth, you will have access to ongoing training and development opportunities while working alongside industry experts in a supportive environment. Located in the vibrant ACT/SA region, this role provides a unique chance to contribute to critical secure network infrastructure projects that make a real impact.
