At a Glance
- Tasks: Analyse and implement ITSM solutions to enhance service delivery in a dynamic government environment.
- Company: Join Compas, a trusted Australian recruitment and services company since 1987.
- Benefits: Competitive salary, job security with long-term contracts, and a supportive work culture.
- Other info: Opportunity for career growth in a collaborative and innovative team.
- Why this job: Make a real impact on critical ICT capabilities while working with cutting-edge ITSM frameworks.
- Qualifications: Strong ITIL knowledge and experience in ITSM implementation and systems administration.
The predicted salary is between 75600 - 92400 $ per year.
Support the evaluation, implementation and transition of IT Service Management (ITSM) solutions within a complex Australian Government ICT environment. Apply your ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities.
Location: ACT
Contract Duration: ASAP commencement to 30 June 2027
Security Clearance Requirement: Current NV2 clearance
Closing Date: 10:00am, 3 November 2026
Essential Tasks
- Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
- Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
- Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
- Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.
Key Criteria
- Strong understanding of IT Service Management (ITSM) frameworks, ITIL practices and service management processes.
- Experience supporting ITSM system evaluation, implementation, configuration and operational transition.
- Technical capability across systems administration, workflow automation, service catalogues and asset and configuration management (CMDB).
- Ability to gather requirements, coordinate stakeholders and support project governance, risk assessments and reporting.
Due to the nature of this environment, candidates must hold a current NV2 clearance.
ITSM Specialist in Canberra employer: Compas Pty Ltd
Compas Pty Ltd is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working on impactful Federal IT programs in Canberra. The company fosters a supportive culture that values your expertise and encourages you to lead cutting-edge cloud solutions, making it a rewarding place to advance your career.
