Compare Club in Melbourne is seeking a hands-on CCaaS Architect to own routing, Studio scripting, and CCaaS configuration. You'll translate contact strategy and business rules into platform design that works on the floor, defining how a call, lead or callback gets routed and why.
This role is a design mandate with authority: set the standard, partner with Product & Optimisation Lead, and ensure releases are validated.
CCaaS Solution Architect & Routing Lead in Melbourne employer: Compare Club
At Compare Club, we pride ourselves on being one of Australia's largest comparison businesses, dedicated to not only helping our customers save money but also ensuring our employees thrive in a supportive and dynamic environment. As a People Operations Coordinator, you'll enjoy a hands-on role with real ownership, modern tools, and a connected team that values your contributions and promotes growth from within. With a flexible work schedule and a culture that celebrates diversity and inclusion, Compare Club is an excellent employer for those seeking meaningful and rewarding employment.
