About us
Compact Home Lifts helps Australians live independently and safely in their homes. Alongside Next Level Elevators, we're a well-established, growing business in the lift industry, providing quality lifts and service to our customers. Join our growing Service team, based on-site in Rosebery.
About the role
As our Service Coordinator, you're the first person customers speak to when they need service support. You'll keep technician schedules running smoothly, resolve enquiries quickly, and make sure every customer feels looked after, from a routine service to an urgent call-out. It's a busy, varied role at the centre of our service team, covering both of our brands.
What you'll be doing
- Being the primary contact for customer calls and enquiries, prioritising requests and assigning them to the right technician
- Scheduling technician visits, from routine maintenance to urgent call-outs
- Managing high call volumes efficiently, staying calm and courteous
- Keeping customers updated and following up until every job is resolved
- Handling complaints from first contact through to resolution
- Preparing accurate, timely invoices for completed work
What we're looking for
- Strong organisational skills and the ability to juggle multiple enquiries and priorities at once
- Excellent verbal and written communication with a genuine customer-first approach
- A positive, solutions-focused mindset that stays calm and courteous in every conversation
- Experience with job management or scheduling software, or a real willingness to learn ours
- A sharp eye for detail, especially with invoicing, scheduling and record keeping
Why join us
- Stable, full-time permanent work within a growing business
- A supportive team and opportunities to develop your skills
- Annual $250 wellbeing allowance & $50 birthday voucher
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Service Coordinator employer: Compact Home Lifts Pty Ltd.
Compact Home Lifts is an exceptional employer that prioritises the safety and independence of its customers while fostering a supportive and practical work environment for its employees. Located in Matraville, our team enjoys a varied role with clear pathways for growth, including on-the-job training and a commitment to employee wellbeing through annual allowances and birthday vouchers. Join us to be part of a dedicated team that values hard work, attention to detail, and a strong focus on safety.
Contact Details:
Compact Home Lifts Pty Ltd. Recruitment Team
