At a Glance
- Tasks: Provide crisis support and financial assistance to individuals and families in need.
- Company: Community Services #1, a not-for-profit dedicated to enhancing community wellbeing.
- Benefits: Competitive salary, professional development, paid shutdown leave, and supportive workplace culture.
- Other info: Diversity and inclusion are valued; adjustments available for all applicants.
- Why this job: Make a real difference in people's lives while building community connections.
- Qualifications: Certificate IV in Community Services or relevant experience required.
The predicted salary is between 57991 - 70877 $ per year.
Community Services #1 is seeking an Emergency Relief Officer to enable and enhance the lives of people in our community. The Emergency Relief Officer plays a key role within the Community Services sector, providing person‑centred financial and material assistance to individuals and families experiencing hardship. Working collaboratively with stakeholders, to support organisational goals of improved wellbeing and reduced hardship outcomes for the community.
About the role:
- Provide crisis intake, assessment, and immediate financial/material assistance to individuals and families in need.
- Coordinate care plans, deliver financial wellbeing support, and connect clients with appropriate services, advocacy, and referrals.
- Build and maintain community partnerships while supporting food pantry operations, client engagement, volunteer coordination, and food availability.
About you:
- Minimum Certificate IV in Community Services, Disability Support, Health Services or related human services field, or equivalent relevant experience.
- Demonstrated experience delivering telephone and face‑to‑face assessment, referral, and support services to individuals, families, and communities with diverse cultural, emotional, and social needs.
- Understanding of risk assessment, duty of care, and safeguarding principles within community and health service environments.
What we offer:
- This is a full-time, ongoing role working 76 hours per fortnight.
- Remuneration is aligned with the SCHADS Award Level 4, plus superannuation and salary packaging benefits.
- You will also have access to paid shutdown leave, an Employee Assistance Program, professional development opportunities, free flu vaccinations, free parking and a supportive workplace culture committed to continuous improvement and community impact.
Requirements:
- The successful applicant must hold a current driver’s licence and be able to obtain and maintain all required pre‑employment checks, including a First Aid Certificate, National Police Check and Working with Vulnerable People registration.
- The role requires completion of mandatory organisational trainings.
About us:
Community Services #1 is a not-for-profit supporting people and families across the ACT and surrounding NSW. We deliver practical, person‑centred services that strengthen community wellbeing and belonging.
Diversity & Inclusion: We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. Workplace adjustments are available.
Need more info? Contact People & Culture on 6126 4717 or email people.culture@communityservices1.org
Emergency Relief Officer in Canberra employer: CommunityServices1
Community Services #1 (CS#1) is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong focus on professional development, CS#1 offers numerous opportunities for growth and advancement within a supportive and collaborative work culture. Located in a vibrant community, employees benefit from a fulfilling work environment that values compliance, accountability, and continuous improvement, ensuring that every team member plays a vital role in enhancing the lives of those we serve.
