About this opportunity: CSF services include emergency financial assistance, client advocacy and community information. The Agency is looking for receptionists to provide a high standard of customer service to people contacting or visiting the agency.
Key Responsibilities
- Greet people, clients and guests visiting CSF
- Answer the telephone, assess the nature of the call, transfer calls and take messages
- Where appropriate, inform clients of the agency's requirements for assessment
- Where appropriate, inform clients about other agencies that may be able to assist
- When needed, assist clients complete required documentation
- Liase with Operations team, Community Support Officers and manager
- Make appointments for clients where appropriate
- Perform general office duties as directed, including use of PC and fax machine, register of incoming and outgoing mail, monitoring public access computers
- Be aware of and adhere to CSF policies and procedures
- Abide by the agency's Code of Ethics
Category
Community Services
Commitment
Regular - more than 6 months
Type Of Work
Administration & Office Management,
Time Required Training
Contact Details:
Community Support Frankston Recruitment Team
