At a Glance
- Tasks: Lead the digital strategy for CSC's public website and enhance user experiences.
- Company: Join a dynamic team at Commonwealth Superannuation Corporation in Sydney or Canberra.
- Benefits: Enjoy flexible work options, career growth, and a commitment to diversity and inclusion.
- Other info: Join a fun, creative team dedicated to improving digital maturity and user outcomes.
- Why this job: Be a key player in transforming digital experiences for customers planning their retirement.
- Qualifications: Experience with large-scale websites, strong stakeholder management, and agile methodologies.
The predicted salary is between 90000 - 110000 $ per year.
- Commonwealth Superannuation Corporation - Sydney CBD NSW
- Location: Canberra/Sydney preferred, however all locations across Australia considered
About the role
CSC is looking for an experienced Digital Channel Owner (DCO) to take ownership of the CSC public website channel and help shape how we deliver meaningful, seamless digital experiences for our customers.
Sitting within the Digital Engagement team, this is a strategic role with a strong delivery focus.
You'll set the vision and direction for this enterprise-level digital platform, bringing together customer needs, business priorities and technical considerations to translate strategy into practical digital outcomes.
You'll own and manage the digital channel strategy and roadmap, ensuring priorities are clear, aligned and translated into a well-managed pipeline of work.
Working closely with stakeholders, Technology and other Channel Owners, you'll act as the bridge between strategic priorities and technical delivery, supporting the continued integration, optimisation and operationalisation of CSC's customer ecosystem.
You'll oversee delivery through roadmap and backlog prioritisation, sprint planning, resourcing and coordination of development teams, while leading a small team of digital specialists to support the ongoing evolution and performance of the CSC public website channel.
Key responsibilities
- Own and evolve the strategy and roadmap for the CSC public website
- Lead a small team of digital specialists, setting clear direction and priorities
- Translate customer and business needs into a prioritised program of work
- Lead discovery and delivery across projects, continuous improvement and BAU
- Apply user-centred design principles to improve customer journeys
- Partner with stakeholders across the business
- Translate business and technical requirements into digital outcomes
- Use customer insights and performance data to drive improvements
- Oversee releases, testing, quality and compliance
- Streamline ways of working and strengthen digital delivery.
- What we are looking for
- Full working rights in Australia
- Strong experience managing or owning a large-scale, enterprise website or digital channel
- Hands-on experience with Sitecore, with Adobe experience highly regarded
- Experience delivering digital initiatives and transformational programs in a B2C environment
- Experience defining digital strategies, roadmaps and prioritised programs of work
- Strong understanding of user-centred design principles and customer journey thinking
- Strong stakeholder management and influencing skills, including confidence working with senior leaders, business specialists and technical teams
- Experience using data and customer insights to understand behaviour and improve digital experiences
- Strong communication, organisational and project management skills
- Demonstrated experience using agile/scrum delivery methodologies and project management tools such as JIRA
- A practical, solution-focused approach and the ability to manage competing priorities and change.
Why join the team?
- Permanent full-time opportunity within Canberra/Sydney (hybrid) or remote working arrangements
- Join a fun, creative and high-performing Digital Engagement team
- Be a key player in driving digital maturity at CSC as we strive to improve and optimise the user experience and outcomes for our customers
- Support and enable our customers to make informed and engaged decisions as they plan for their retirement
- What you'll get in return
- A career where you belong
At CSC, we're committed to more than super - we're committed to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise - it's a plan.
We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We're proud to be an equal opportunity employer - and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.
- Learn more about CSC and our benefits:
www. csc. gov. au/Members/About-CSC/Careers - For any other questions about this role, contact***********@csc. gov. au
- Please note: no agency applications accepted
Digital Channel Owner (Public Website) in Sydney employer: Commonwealth Superannuation Corporation
At CSC, we pride ourselves on being an exceptional employer, offering a permanent opportunity for a Senior Finance Systems Specialist in the vibrant cities of Canberra or Sydney. Our commitment to diversity and inclusion is reflected in our flexible work arrangements, ongoing training, and meaningful projects that empower employees to thrive and grow in their careers. Join us to be part of a collaborative culture that values your contributions and supports your professional development.
Contact Details:
Commonwealth Superannuation Corporation Recruitment Team
