At a Glance
- Tasks: Lead workforce planning and connect business demand with operational performance.
- Company: Commonwealth Bank, Australia's leading financial institution.
- Benefits: Competitive salary, career growth, and exposure to senior leaders.
- Other info: Join a dynamic team focused on advanced forecasting and AI-enabled planning.
- Why this job: Make impactful decisions that shape workforce strategies and drive innovation.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 121500 - 148500 $ per year.
Commonwealth Bank is Australia's leading financial institution, committed to delivering exceptional outcomes for our customers, businesses and communities. Retail Operations plays a critical role in supporting our customers and frontline teams, delivering operational services at scale across a diverse and complex portfolio. We are evolving our workforce planning capability to better connect customer demand, workforce capacity and operational performance - enabling faster, smarter workforce decisions.
As Senior Workforce Planning Manager, you will own workforce planning for Retail Operations portfolios, partnering with senior leaders to translate customer and business demand into robust forecasts, capacity plans and actionable workforce decisions. Working across short, medium and longer-term horizons, you will bring together demand, workforce availability, productivity and operational performance to anticipate capacity requirements and recommend actions across workforce allocation, hiring, training and cross-skilling. You will also help embed advanced forecasting, analytics and AI-enabled planning capabilities, supporting our shift from reactive workforce planning towards a more proactive and data-driven workforce intelligence capability.
Do work that matters
- Own workforce planning for your portfolio - connect business demand, capacity and operational performance to support better workforce decisions
- Shape strategic and operational decisions - provide senior leaders with clear recommendations and trade-offs across capacity, allocation, hiring, training and cross-skilling
- Lead forecasting and capacity planning - translate demand, workload trends, FTE, leave, shrinkage and productivity into robust workforce requirements
- Develop scenarios and recommendations - identify capacity gaps and opportunities and inform decisions across allocation, hiring, training and cross-skilling
- Influence through insight - act as a trusted adviser to senior leaders, constructively challenging assumptions and translating complex analysis into clear actions
- Embed proactive planning rhythms - connect demand, capacity and performance through structured daily, weekly and monthly planning
- Improve planning outcomes - monitor forecast accuracy, challenge assumptions and continuously improve workforce utilisation, productivity, service and cost outcomes
- Champion new capability - embed advanced forecasting, analytics and AI-enabled tools into workforce planning and identify opportunities to improve how workforce decisions are made
WE'RE INTERESTED IN HEARING FROM PEOPLE WHO HAVE
- Strong experience in workforce planning, capacity planning, demand forecasting or operational planning within a large or complex environment
- Demonstrated ability to own workforce planning outcomes and influence senior leaders on complex workforce and capacity decisions
- Strong analytical and commercial capability, with an understanding of demand, capacity, productivity, service and cost
- Strong stakeholder management and influencing skills, with confidence partnering with and constructively challenging senior leaders
- Ability to translate complex information into clear insights, recommendations and actions
- A continuous improvement mindset and curiosity about how analytics, automation and AI can improve workforce decisions
Why this role
- Own workforce planning across a complex operational portfolio
- Act as a trusted adviser to senior operational leaders
- Influence real decisions across capacity, allocation, hiring and workforce capability
- Gain high visibility and exposure to senior operational leaders
- Help embed evolving forecasting, analytics and AI-enabled workforce planning capabilities
- Deliver tangible customer, people and commercial outcomes
Senior Manager Workforce Planning in Sydney employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Staff Data Engineer, you'll have the opportunity to lead cutting-edge projects in a supportive environment that prioritises employee growth and development, with access to ongoing training and mentorship. Located in a vibrant city, the bank provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
