At Commonwealth Bank, we're reimagining how customers manage their authorise. We're looking for an experienced Product Manager to join our End-to-End Service Journeys team to help shape that change.
The opportunity
You will use discovery to understand customer, business and operational needs, and partner with teams to deliver well-controlled solutions that improve customer experience, risk outcomes and process efficiency.
The role
As a Product Manager, you will work in a cross-functional product squad to define requirements, shape solutions and deliver change. You will work closely with stakeholders across operations, risk and legal, as well as external partners.
Key responsibilities
- Lead product discovery for Retail Authorities, using customer insight, Voice of Customer feedback and design thinking to frame problems, test hypotheses and shape options and roadmaps in ambiguous problem spaces.
- Define, prioritise and deliver system and process change, balancing customer, risk and delivery trade-off.
- Manage operational risk incidents, issues and findings, and uplift preventative and detective controls.
- Stay across regulatory requirements and implement changes as needed.
- Own the end-to-end product life cycle, including features, policies, terms and conditions, remediation and continuous improvement of processes.
- Build relationships with key stakeholders to influence decisions and align priorities
About you
You're naturally curious and customer-focused. You will ideally bring:
- Banking and finance experience in Product, risk or similar role.
- Operational risk management capability, including managing issues and incidents and designing or strengthening controls.
- Strong stakeholder management and communication skills, including facilitating workshops and influencing across business and technology teams.
- Product discovery and analytical skills, identifying customer and business needs using evidence to assess options and turning insights into clear requirements.
- Ability to navigate ambiguity, make sound decisions and progress work as requirements evolve.
- Experience delivering in Agile, cross-functional squads alongside technology teams.
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Product Manager in Sydney employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Staff Data Engineer, you'll have the opportunity to lead cutting-edge projects in a supportive environment that prioritises employee growth and development, with access to ongoing training and mentorship. Located in a vibrant city, the bank provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
