At a Glance
- Tasks: Deliver exceptional customer service and assist with banking transactions.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Mandarin/Cantonese skills are a plus; enjoy a collaborative team culture.
- Why this job: Make a real impact on customers' financial journeys while kick-starting your career.
- Qualifications: Passion for customer service and strong communication skills required.
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:
- Part Time Roster (18 hours per week):
- Monday: 9.30am - 4.00pm
- Tuesday: OFF
- Thursday: 9.30am - 4.00pm
- Friday: OFF
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
As a Customer Service Representative in our Chinatown Branch you’ll be:
- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Assisting with Cash/ATM procedures
- Educating and demonstrating our in-branch technology and digital banking options for customers
- Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture
We’re interested in hearing from people who have:
- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
- A genuine interest in improving the financial wellbeing and lives of our customers
- The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
- Excellent communication skills & willingness to contribute to a collaborative culture
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Mandarin / Cantonese language skills highly desirable
With us, you’ll help customers make the right financial decisions and achieve their dreams. At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.
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