At a Glance
- Tasks: Assist customers with banking transactions and provide exceptional service both in-person and over the phone.
- Company: Join a leading bank with a focus on customer experience and community engagement.
- Benefits: Flexible hours, continuous training, and opportunities for career growth.
- Other info: Encouraging applications from Aboriginal & Torres Strait Islander people.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Passion for customer service, problem-solving skills, and a collaborative mindset.
The predicted salary is between 47250 - 57750 $ per year.
We're seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations: Moora – Jurien Bay – Dalwallinu. This role can be part time, 32.5 hr/wk, Monday – Friday 9am – 4pm or we can discuss a full time opportunity!
You will be joining our Multi-Channel Branches!
What is a Multi-Channel Branch?
Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.
- On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
- On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries.
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels.
- Work with customers to use our in-branch technology and digital banking options.
- Complete Financial Health Checks to assess customers' financial needs.
- Process applications for personal loans, credit cards and associated products.
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
- Be provided with continuous training and development to support your career aspirations.
We're interested in hearing from people who have:
- A passion for delivering outstanding customer service with every interaction.
- The ability to have great conversations and confidence to ask challenging questions.
- Problem solving attitude and curiosity in finding the right solutions.
- An open approach to learning new things and goal oriented.
- An ability to work collaboratively as a team to deliver a seamless customer experience.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
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Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk) employer: Commonwealth Bank
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