At a Glance
- Tasks: Provide exceptional customer service and assist with banking needs in a dynamic branch environment.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Full-time hours, competitive pay, and opportunities for career growth.
- Other info: Supportive team culture with opportunities to work across multiple branches.
- Why this job: Make a real impact on customers' lives while building your career in banking.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:
- Glen Innes Branch - Customer Banking Specialist Relief
- Full time opportunity - 38 hours per week
- Monday - Friday 8.30am - 5.00pm
- Multi channel Branch Relief - Occasional support to Armidale and Inverell branches (reasonable travel required)
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.
As the Customer Banking Specialist in our Glen Innes Branch, you’ll be the face of Commbank & the first person customers speak with, you will:
- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningful conversations to enhance their experience
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience
You will be joining one of our Multi Channel Branches!
What is a Multi Channel Branch?
- Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
- After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
We’re interested in people who have:
- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
- The ability to manage customer expectations with a professional presence
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
With us, you’ll help customers make informed financial decisions to achieve their goals.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
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Advertising End Date: 27/10/2026
Customer Banking Specialist Relief – Glen Innes employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Staff Data Engineer, you'll have the opportunity to lead cutting-edge projects in a supportive environment that prioritises employee growth and development, with access to ongoing training and mentorship. Located in a vibrant city, the bank provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
