At a Glance
- Tasks: Engage with customers, support their banking needs, and provide solutions.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Competitive pay, career growth, and the chance to make a real impact.
- Other info: Dynamic role with travel across branches and opportunities for Aboriginal & Torres Strait Islander applicants.
- Why this job: Be the face of banking, helping customers achieve their financial goals.
- Qualifications: Experience in customer service and strong communication skills required.
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Monday 9.15am-1.15pm.
This role requires frequent travel across branches in the Area, with the expectation that you may work from a different branch each day depending on operational needs.
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
See yourself in our team. As the Customer Banking Specialist, you’ll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
- Support customers with enquiries, maintenance on accounts and process applications for credit products.
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
We’re interested in hearing from people who have:
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
- Excellent communication skills & the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
Customer Banking Specialist in Donald employer: Commonwealth Bank
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