At a Glance
- Tasks: Connect with customers, assist with banking needs, and promote financial health.
- Company: Join CommBank, a leading bank focused on customer experience.
- Benefits: Part-time hours with a rotating roster and community engagement opportunities.
- Other info: Encouraging applications from Aboriginal & Torres Strait Islander people.
- Why this job: Make a real difference in customers' lives while developing your banking skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
We are looking for a Customer Banking Specialist to join our Shepparton branch on a part-time basis. Please note this is a rotating roster so please ensure you are available to cover the following schedule:
- Rotating roster: 52hrs per fortnight with every second Thursday off
- Week 1: 29hrs
- Monday: 9:00am - 4:15pm
- Tuesday: 10:30am - 4:00pm
- Wednesday: 10:30am - 4:00pm
- Thursday: 9:30am - 4:00pm
- Friday: 9:30am - 4:15pm
- Week 2: 23hrs
- Monday: 9:00am - 4:15pm
- Tuesday: 10:30am - 4:00pm
- Wednesday: 10:30am - 4:00pm
- Thursday: non-work day
- Friday: 9:30am - 4:15pm
See yourself in our team. The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Do work that matters. In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
More specifically you will:
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Perform interviews and process applications for personal loans, credit cards and associated products
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
We’re interested in hearing from people who:
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
Aboriginal &/or Torres Strait Islander people are encouraged to apply.
Customer Banking Specialist employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Staff Data Engineer, you'll have the opportunity to lead cutting-edge projects in a supportive environment that prioritises employee growth and development, with access to ongoing training and mentorship. Located in a vibrant city, the bank provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
