At a Glance
- Tasks: Be the friendly face of CommBank, helping customers with their banking needs.
- Company: Join a trusted bank with over 100 years of community service.
- Benefits: Permanent part-time role with competitive hours and a supportive team.
- Other info: Opportunity for growth and development in a dynamic banking environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service and great communication skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:
- Permanent part time opportunity - 33.75 hours per week
- 9.30am - 4.00pm Monday to Friday
Relief role - this opportunity will see the successful applicant support the East Maitland Branch with occasional support to the Raymond Terrace, Cessnock & Singleton Branches (reasonable travel required).
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.
As the Customer Banking Specialist in our East Maitland Branch, you’ll be the face of CommBank & the first person customers speak with. You will:
- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningful conversations to enhance their experience
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience
We’re interested in people who have:
- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
- The ability to manage customer expectations with a professional presence
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
With us, you’ll help customers make informed financial decisions to achieve their goals.
‘Aboriginal &/or Torres Strait Islander people encouraged to apply'
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