At a Glance
- Tasks: Engage with customers face-to-face and via digital channels to meet their banking needs.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Part-time hours, competitive pay, and opportunities for career growth.
- Other info: Be part of a supportive community focused on improving lives.
- Why this job: Make a real impact on customers' financial journeys every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
You will be joining one of our Multi-Channel Branches! Between 9:30 - 1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:
- Part Time Roster (30 hours per week):
- Monday: 9.00am - 1.00pm
- Tuesday: 9.00am - 5.00pm
- Wednesday: 9.00am - 3.30pm
- Thursday: 9.00am - 5.00pm
- Friday: 9.00am - 3.30pm
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
As the Customer Banking Specialist in our Moss Vale Branch, you’ll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
- Support customers with enquiries, maintenance on accounts and process applications for credit products.
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
We’re Interested In Hearing From People Who Have:
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
- Excellent communication skills & the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying. With us, you’ll help customers make the right financial decisions and achieve their dreams. At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.
Customer Banking Specialist – Moss Vale employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Staff Data Engineer, you'll have the opportunity to lead cutting-edge projects in a supportive environment that prioritises employee growth and development, with access to ongoing training and mentorship. Located in a vibrant city, the bank provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
