At a Glance
- Tasks: Assist customers with banking transactions and provide outstanding service.
- Company: Join a dynamic team at our Lake Grace branch.
- Benefits: Flexible hours, continuous training, and career development opportunities.
- Other info: Encouraging applications from Aboriginal & Torres Strait Islander people.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Passion for customer service and teamwork.
The predicted salary is between 47250 - 57750 $ per year.
Exciting opportunity to work at our Lake Grace branch as a Customer Banking Specialist! We have three rosters we can support for this role:
- Roster 1 (26 hours/week): Monday, Thursday and Friday: 9.15am – 5.00pm; Tuesday and Wednesday: 9.15am – 1.15pm
- Roster 2 (14 hours/week): Monday and Wednesday: 9.15am - 5.00pm
- Roster 3 (Full time - 38 hours/week): Monday - Friday, 8.30am - 4.51pm
What is a Multi-Channel Branch? Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
If you are passionate about helping people, this is a great opportunity for you. Aboriginal &/or Torres Strait Islander people are encouraged to apply.
Customer Banking Specialist employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Staff Data Engineer, you'll have the opportunity to lead cutting-edge projects in a supportive environment that prioritises employee growth and development, with access to ongoing training and mentorship. Located in a vibrant city, the bank provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
