At a Glance
- Tasks: Engage with customers to support their banking needs and provide tailored financial solutions.
- Company: Join CommBank, a trusted name in banking with over 100 years of community service.
- Benefits: Part-time hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on customer satisfaction and financial wellbeing.
- Why this job: Make a real difference in people's lives while building your career in banking.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:
- Part time role - 35 hours per week
- Monday - Friday 9.30am - 5.00pm
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
As the Customer Banking Specialist in our Scone Branch you’ll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
What is a Multi Channel Branch? Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
We’re interested in hearing from people who have:
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Aboriginal &/or Torres Strait Islander people encouraged to apply.
PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.
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Advertising End Date: 22/09/2026
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