AI Delivery Manager

We're a venture-scaler powered by CommBank. That means we build, buy, and invest in startups that could benefit the bank's 15 million customers and beyond. Because of what we do, we're really neither corporate, nor startup - instead we're happily navigating the space between both worlds. We're close enough to benefit from the bank's strategy, scale, and stability, but separate enough that we have the autonomy to try new things.

What it's like to work here: We're a community of galvanisers, thinkers, and doers. We have a big, bold vision, which so far no-one has nailed (including us). That excites, rather than deters, us. We never lose sight of the impact we can have on people's lives, and the role that each of us plays in shaping the bank of the future. We don't take ourselves too seriously and make time to connect to celebrate and grow our people. At x15, we're guided by three values: Care, courage, and commitment. And what does that mean? We're aware, attuned, and always act to help our people and our customers. We're more than just job titles and we don't hide the human stuff. We lead with grit and grace and do what's right - even if it's hard. And, whatever happens, we always find a way.

Where would you fit? The AI Delivery & Enablement Manager role resides in the Workplace and shared services team, responsible for technical support and shared IT services, and reports to the Head of Workplace. Workplace is one of four x15 Core Technology teams collectively providing engineering, platform operations, assurance and support services to x15 Ventures.

Role Overview: The AI Delivery & Enablement Manager drives the safe, effective adoption of AI capabilities across x15, enhancing workforce productivity and accelerating engineering. The role works across x15 Core and ventures to turn AI tooling strategy and priorities into practical delivery, leading use-case discovery, pilots, rollout and sustained adoption. Central to the role is partnering closely with CBA counterparts to align approaches, share expertise and identify opportunities for collaboration. Working with the Senior Manager Operations & AI Enablement, this role will drive and coordinate prioritised opportunities, own delivery plans and measure outcomes, with clear accountability and security, risk and governance requirements embedded from the outset.

Key Responsibilities:

• AI adoption: translate the x15 roadmap into prioritised use cases; working with teams to prototype, test and embed AI-enabled workflows and practices.
• AI tooling delivery and governance: own agreed delivery plans, milestones and dependencies applying the x15 change framework where required to successfully enable rollout.
• Capability building: identify skills gaps and opportunities, develop deep understanding of CommBank roadmap and priorities in the context of AI for engineering and knowledge workers to build the AI Hub with guides, templates and tested workflows. Deliver hands-on workshops and demonstrations, working closely with the x15 People Experience team to rollout and embed capabilities for the x15 workforce.
• Experimentation and impact: run time-bound pilots with agreed success criteria; track sustained adoption and improvements in time, quality or cost; use feedback to iterate, scale or stop initiatives. Escalate delivery barriers to the Senior Manager Operations & AI.
• Stakeholder engagement: explain the enablement and deployment roadmap, including the trade offs; align x15 teams on priorities, dependencies and decisions; use employee feedback to improve the roadmap; and partner seamlessly with CommBank teams to understand their strategy, roadmap and learnings.

Experience:

• Experience delivering technology initiatives from pilot through to sustained adoption, with measurable outcomes.
• Strong delivery and organisational skills, with the ability to manage multiple initiatives and dependencies in a fast-changing environment.
• Experience with aligning stakeholders across technology, business and enabling functions, and resolving delivery barriers.
• Hands-on experience applying AI tools, including assistants, agents or automation to business workflows, with the ability to prototype practical use cases, evaluate output quality and limitations, and explain trade offs to non-technical audiences.
• Experience delivering hands-on workshops, coaching or adoption programs that build confidence and change day-to-day practices.
• Strong communication and facilitation skills, with the curiosity to test and deploy AI capabilities that can transform ways of working in the organisation.

Why Join Us?

• Enjoy a flexible and dynamic startup environment.
• We nurture a safe space for our people to show up as they are!
• Competitive salary and bonus structure.
• Opportunities for professional growth and development.
• Access to the best in class benefits that CommBank offers.

Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don't worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we're looking for!