At a Glance
- Tasks: Provide technical support and troubleshoot desktop issues for end-users in a dynamic environment.
- Company: Join a leading bank focused on innovation and enhancing workplace technology.
- Benefits: Flexible work environment, diverse team culture, and opportunities for professional growth.
- Other info: Travel between locations to assist with technical queries and collaborate with IT teams.
- Why this job: Make a real impact by supporting colleagues and improving their tech experience.
- Qualifications: Experience in desktop support and strong knowledge of operating systems like Windows and macOS.
The predicted salary is between 62100 - 75900 $ per year.
- Utilise your skills and experience across a broad range of technologies
- We are a team of big thinkers who are engineering the future of banking
- Together we will build simpler and better solutions
- 1 x 12 Months Max Term Contract/ Secondment
Who we are
End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems.
The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes.
Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group.
We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.
Why we need you
As someone who never shies away from a challenge, let us present ours to you.
We’re working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people.
We have a relentless focus on innovation and keeping the bank operational & secure.
And we want your help.
Our team is distributed across our entire branch network in Adelaide, and you will be expected to travel to provide support at our regional sites.
Do work that matters
As our Desktop Support Technician, you will be based in the Adelaide CBD and be responsible for providing technical support and assistance to end-users in a fast-paced and dynamic environment.
You will be required to troubleshoot and resolve desktop, software, and hardware issues for internal colleagues.
In this role, you will also be responsible for maintaining and upgrading laptops, desktops and peripherals in campus locations as well as Branch.
- Provide desktop support to end-users, both in-person and remotely.
- Install, configure, and troubleshoot desktop hardware and software.
- Troubleshoot and resolve desktop and peripheral issues.
- Install and maintain desktop operating systems and applications.
- Perform desktop and application upgrades as needed.
- Maintain and manage hardware inventory.
- Provide timely and effective communication to end-users and IT management.
- Collaborate with other IT teams to resolve complex issues.
- Support device lifecycle activities, including device builds, deployments, refreshes and decommissions.
- Utilise tools such as Intune and Service Now to manage requests and device support activities.
We’re interested in hearing from people who possess the following
- Recent experience in desktop support.
- Strong knowledge of desktop operating systems, such as Windows and mac OS.
- Experience supporting desktop hardware and peripherals.
- Familiarity with Microsoft Office and other common business applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Flexible with working locations as this role requires travel between locations to assist with technical queries
- Experience gained within technology support teams, Managed Service Providers (MSPs), or similar customer-facing IT environments will be highly regarded.
- A strong customer service mindset and passion for helping users.
- Working with us
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace.
One where we’re driven by our values, and supported to share ideas, initiatives, and energy.
One where making a positive impact for customers, communities and each other is part of our every day.
Here, you’ll thrive.
You’ll be supported when faced with challenges and empowered to tackle new opportunities.
You’ll be empowered to do your best work and contribute to the future success of the Group.
We really love working here, and we think you will too.
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Desktop Support Technician – Adelaide, CBD employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Staff Data Engineer, you'll have the opportunity to lead cutting-edge projects in a supportive environment that prioritises employee growth and development, with access to ongoing training and mentorship. Located in a vibrant city, the bank provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
