About us
Commercial Pest & Hygiene Services (CPS) is a national pest control and hygiene services provider working with leading facility managers, property groups, food businesses and government clients. We've built our reputation on reliable service, strong compliance and long-term customer relationships, and we're growing.
The role
We're looking for an experienced Service Manager to lead our growing Brisbane + NNSW service team of seven technicians. Reporting to our National Service Manager, you'll be responsible for service quality, team performance and customer satisfaction across a portfolio of commercial accounts.
This is a hands-on leadership role for someone who knows pest control, knows how to get the best out of a field team, and takes pride in delivering what we promise to our customers.
What you’ll be doing
- Culture-driven Leadership, coaching and developing your team of pest and hygiene technicians
- Ensuring services are delivered on time, to standard and in line with contract requirements
- Working with our scheduling team to manage workloads, routes and productivity
- Building strong relationships with key customer contacts and resolving issues quickly
- Supporting customers through site audits and maintaining accurate service records and reporting
- Conducting quality checks and field audits with your team
- Driving safe work practices and WHS compliance
- Recruiting, onboarding and training new technicians
- Identifying opportunities for additional services and working with our sales team, including visiting clients and potential clients
What you’ll bring
- Strong pest control experience, ideally in commercial environments
- Proven experience leading or supervising a field-based team
- A current QLD pest management licence with sensitive and high risk authorisation desirable
- Excellent customer service and communication skills
- Sound understanding of compliance, documentation and audit requirements
- Good organisational skills and comfort using technology (experience with scheduling or pest management software is a plus)
What we offer
- Competitive salary + super
- Vehicle, fuel card, phone, laptop, KPI incentives + all the tools to lead in the field.
- A key role in a growing national business
- Supportive leadership and genuine opportunity for career development
- A collaborative team that values doing the job properly
If you're a capable culture-driven leader who wants to make a real impact on service delivery and your team, we'd love to hear from you.
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