CommBank is seeking a Senior Leader to drive Workforce Planning & Real Time Support for Direct Channels across Customer Contact. You will oversee forecasting, scheduling, delivery and budget planning, while guiding a team of planners and analysts to deliver superior customer outcomes.
You will work with senior stakeholders to implement data-driven insights, transform operational processes, and maximise technology to improve efficiency and service levels across Sydney, Melbourne or Perth offices.
Head of Workforce Planning & Real-Time Operations in Sydney employer: CommBank
CommBank is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for the Workforce Effectiveness Lead role. With a strong focus on innovation and collaboration, employees are encouraged to develop their skills in a supportive environment that embraces diversity and fosters meaningful contributions to the future of work. Located in a vibrant community, CommBank offers unique opportunities to engage with cutting-edge technologies and shape the workforce landscape while enjoying a culture that values respect and accessibility.
