At a Glance
- Tasks: Assist customers with banking transactions and provide outstanding service across multiple channels.
- Company: Join a leading bank with a focus on customer experience and community engagement.
- Benefits: Full-time role with continuous training, career development, and a supportive team environment.
- Other info: Encouraging applications from Aboriginal & Torres Strait Islander people.
- Why this job: Make a real difference in people's lives while building valuable skills in banking.
- Qualifications: Passion for customer service, problem-solving skills, and a collaborative mindset.
The predicted salary is between 47250 - 57750 $ per year.
We are looking for a Customer Banking Specialist Relief to join our Dunsborough branch on a full-time basis. As part of the role, you will also work across our Collie and Margaret River branches. You will be joining one of our Multi-Channel Branches!
Our branches serve customers through a variety of different means. On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
If you are passionate about helping people, this is a great opportunity for you. Aboriginal &/or Torres Strait Islander people are encouraged to apply.
Customer Banking Specialist Relief – Dunsborough in Sydney employer: CommBank
CommBank is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for the Workforce Effectiveness Lead role. With a strong focus on innovation and collaboration, employees are encouraged to develop their skills in a supportive environment that embraces diversity and fosters meaningful contributions to the future of work. Located in a vibrant community, CommBank offers unique opportunities to engage with cutting-edge technologies and shape the workforce landscape while enjoying a culture that values respect and accessibility.
