CommBank is seeking a Senior Software Engineer focused on Dynamics 365 Contact Centre Intelligence to lead the development of autonomous capabilities for VoiceBot, Live Chat and case management handover. You will drive design, build and delivery across the Microsoft ecosystem in a regulated banking environment.
You will work across security, governance and AI ethics standards while collaborating with engineering and delivery teams to deploy scalable software solutions that enhance customer and
Senior Dynamics 365 & AI Engineer for Contact Centre employer: CommBank
CommBank is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for the Workforce Effectiveness Lead role. With a strong focus on innovation and collaboration, employees are encouraged to develop their skills in a supportive environment that embraces diversity and fosters meaningful contributions to the future of work. Located in a vibrant community, CommBank offers unique opportunities to engage with cutting-edge technologies and shape the workforce landscape while enjoying a culture that values respect and accessibility.
