At a Glance
- Tasks: Engage with customers to meet their banking needs and provide tailored financial solutions.
- Company: Join CommBank, a trusted name in banking with over 100 years of community service.
- Benefits: Competitive pay, career growth opportunities, and the chance to make a real impact.
- Other info: Dynamic role with travel across multiple branches and a supportive team environment.
- Why this job: Be the face of banking, helping customers navigate their financial journeys.
- Qualifications: Experience in customer service, strong communication skills, and a passion for finance.
The predicted salary is between 54000 - 66000 $ per year.
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster. Note, you'll be required to travel frequently to support multiple branches within the area, including Keysborough, Dandenong, Noble Park & Stud Park.
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
As the Customer Banking Specialist in our Keysborough Branch you'll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
- Support customers with enquiries, maintenance on accounts and process applications for credit products.
- Complete Financial Health Checks to assess customers' financial needs and identify any changes.
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
We're interested in hearing from people who have:
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
- Excellent communication skills & the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Vietnamese and Cambodian language skills highly desirable. Aboriginal &/or Torres Strait Islander people encouraged to apply.
Customer Banking Specialist Relief - Kesborough in Kingston employer: CommBank
CommBank is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for the Workforce Effectiveness Lead role. With a strong focus on innovation and collaboration, employees are encouraged to develop their skills in a supportive environment that embraces diversity and fosters meaningful contributions to the future of work. Located in a vibrant community, CommBank offers unique opportunities to engage with cutting-edge technologies and shape the workforce landscape while enjoying a culture that values respect and accessibility.
