At a Glance
- Tasks: Be the friendly face of CommBank, helping customers with their banking needs.
- Company: Join a trusted bank with over 100 years of community service.
- Benefits: Gain valuable experience in customer service and career growth opportunities.
- Other info: Flexible hours with a supportive team environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster: Cairns Branch - Customer Banking Specialist Relief: Monday - Friday 12.15pm - 4.15pm.
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.
See yourself in our team. As the Customer Banking Specialist in our Cairns Branch, you’ll be the face of CommBank & the first person customers speak with. You will:
- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel.
- Build personal connection with customers through meaningful conversations to enhance their experience.
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
- Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience.
We’re interested in people who have:
- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour.
- The ability to manage customer expectations with a professional presence.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
With us, you’ll help customers make informed financial decisions to achieve their goals.
‘Aboriginal &/or Torres Strait Islander people encouraged to apply.'
PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.
Customer Banking Specialist – Cairns Branch employer: CommBank
CommBank is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for the Workforce Effectiveness Lead role. With a strong focus on innovation and collaboration, employees are encouraged to develop their skills in a supportive environment that embraces diversity and fosters meaningful contributions to the future of work. Located in a vibrant community, CommBank offers unique opportunities to engage with cutting-edge technologies and shape the workforce landscape while enjoying a culture that values respect and accessibility.
