At a Glance
- Tasks: Be the friendly face of CommBank, helping customers with their banking needs.
- Company: Join a trusted bank with over 100 years of community service.
- Benefits: Part-time hours, competitive pay, and a chance to make a real difference.
- Other info: Contract role until March 2028 with opportunities for career growth.
- Why this job: Impact lives by guiding customers through their financial journeys.
- Qualifications: Great customer service skills and a passion for helping others.
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:
- Atherton Branch - Customer Banking Specialist - CONTRACT:
- Contract part time opportunity - 20 hours per week
- Monday - Friday 9.30am - 1.30pm
- Contract until March 2028
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.
What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.
As the Customer Banking Specialist in our Atherton Branch, you'll be the face of Commbank & the first person customers speak with. You will:
- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningful conversations to enhance their experience
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience
We're interested in people who have:
- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
- The ability to manage customer expectations with a professional presence
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
With us, you'll help customers make informed financial decisions to achieve their goals.
'Aboriginal &/or Torres Strait Islander people encouraged to apply'
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Customer Banking Specialist – Atherton in Brisbane employer: CommBank
CommBank is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for the Workforce Effectiveness Lead role. With a strong focus on innovation and collaboration, employees are encouraged to develop their skills in a supportive environment that embraces diversity and fosters meaningful contributions to the future of work. Located in a vibrant community, CommBank offers unique opportunities to engage with cutting-edge technologies and shape the workforce landscape while enjoying a culture that values respect and accessibility.
