As the Customer Banking Manager in our Bright Branch, you'll be passionate about leading your team to deliver exceptional service to our diverse range of customers. This is your opportunity to lead, coach and develop your team, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations.
See yourself in our team
The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience to over 10 million of our personal and small business customers. Supported by world class technology, we're able to offer market-leading products that best suit their financial needs and goals.
You will be joining one of our Multi-Channel Branches! What is a Multi-Channel Branch?
9:30am – 1:00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
2:00pm - 5:00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
What will help you succeed?
We're looking for a highly motivated candidate with the ability to lead a team to achieve great outcomes in a busy and driven environment. This, along with a proven successful track record in sales, leadership skills and the ability to develop and mentor a team are essential to the role.
We are interested in hearing from people who have:
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
You'll be the benchmark for your team, always acting with integrity and placing the customer at the heart of all of your decisions.
Customer Banking Manager - Bright in Bayside employer: CommBank
CommBank is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for the Workforce Effectiveness Lead role. With a strong focus on innovation and collaboration, employees are encouraged to develop their skills in a supportive environment that embraces diversity and fosters meaningful contributions to the future of work. Located in a vibrant community, CommBank offers unique opportunities to engage with cutting-edge technologies and shape the workforce landscape while enjoying a culture that values respect and accessibility.
