CDC NSW is seeking a Customer Liaison Officer to act as a key link between customers, drivers, depot teams and the Operations Control Centre. You will work across bus stops, interchanges and other network locations, identifying issues, providing clear, accurate information and supporting operational decisions from the ground.
You will observe, document and report findings, investigate complaints, monitor safety, and help drive practical service improvements in a dynamic, field-based environment.
Field Customer Liaison — Sydney Bus Network employer: ComfortDelGro Group
CDC NSW is an exceptional employer that values its people as its greatest asset, fostering a supportive and inclusive work culture in the heart of Sydney. With a commitment to continuous improvement and community service, employees enjoy opportunities for professional growth while contributing to a vital public service. The company prioritises authenticity and teamwork, ensuring that every team member can make a meaningful impact in their role.
