Debt Collector in Sydney

Company Description

Colliers is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering, and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle.

Job Description

Ready to build a career in finance? At Colliers, we believe great talent can come from anywhere. Whether you've worked in customer service, a call centre, administration, retail, hospitality, banking or another people-focused role, this could be the opportunity you've been looking for. Due to continued growth, we're seeking a Debt Collection Officer to join our high-performing Finance team. This is an ideal role for someone who enjoys talking to people, isn't afraid to pick up the phone, and is looking to develop a long-term career within finance.

As a Debtors Collection Officer, you'll play a key role in supporting the financial health of the business through proactive debtor management and relationship-focused collections. You'll spend a significant portion of your day speaking with clients, resolving payment queries, and helping drive positive outcomes while maintaining Colliers' commitment to exceptional client service.

Key Responsibilities

• Manage a portfolio of debtor accounts and follow up outstanding balances
• Conduct outbound phone calls to clients regarding overdue accounts
• Build strong relationships with internal stakeholders and external clients
• Investigate and resolve payment queries and account discrepancies
• Issue statements, reminders and collection correspondence
• Maintain accurate records and collection notes within internal systems
• Monitor debtor ageing and support month-end reporting activities
• Assist with audit requests and ensure debtor documentation is maintained in accordance with company policies and compliance requirements
• Support the ongoing improvement of collection processes and adherence to internal controls
• Deliver a professional, customer-focused approach in every interaction

Qualifications

While experience in collections, debtors or accounts receivable is advantageous, it's not essential. We're interested in people who:

• Are confident and comfortable spending much of their day on the phone
• Have strong communication and relationship-building skills
• Enjoy problem-solving and helping reach positive outcomes
• Are organised, resilient and able to manage competing priorities
• Have strong attention to detail
• Are eager to learn and build a career within finance

Applicants from customer service, contact centre, administration, banking, retail or similar environments are encouraged to apply.

At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.