At a Glance
- Tasks: Lead complex product escalations and collaborate with global support to resolve customer issues.
- Company: Join Collibra, a leader in enterprise data intelligence with a supportive team culture.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to train others and contribute to knowledge sharing.
- Why this job: Make a real difference by ensuring data integrity and enhancing customer satisfaction.
- Qualifications: Experience in SaaS support and strong problem-solving skills required.
The predicted salary is between 90000 - 110000 $ per year.
Collibra is expanding its Enterprise Customer Support Engineer team.
You will be the SME in the most complex product areas, take lead on escalations, and partner with global support to analyse issues and drive timely resolution for customers.
This role covers enabling others through training, contributing to the knowledge base, and promoting best practices.
You will collaborate with developers, product managers, and specialists, including on‑call rotations when needed, to protect data integrity.
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Senior Enterprise Support Engineer in Canberra employer: Collibra
Collibra is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. Located in the vibrant APAC region, we offer flexible benefits tailored to individual needs, competitive compensation, and a commitment to diversity, ensuring every team member feels valued and empowered to succeed. Join us to lead a high-performing team dedicated to delivering outstanding customer success while enjoying a supportive environment that fosters professional advancement.
