Coleambally is seeking a Customer Service Lead to oversee the CS team, ensuring high-quality service across orders, enquiries, and issue resolution. You will manage escalation, ticket flow, and KPI/SLA adherence while collaborating with logistics, finance, and operations to improve processes.
The role demands strong leadership, stakeholder management, and experience with ERP systems and ticketing tools. On-site Melbourne location with emphasis on continuous improvement.
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Customer Service Team Lead — Elevate Service & Ops in Melbourne employer: Coleambally
Hutcheon & Pearce is an exceptional employer, offering a supportive and inclusive work culture that values teamwork and professional growth. As Australia's largest family-owned John Deere dealership, we provide our employees with industry-leading training, attractive hourly rates, and genuine opportunities for career progression while working on cutting-edge agricultural and construction equipment in the beautiful Coleambally region. Join us to be part of a dedicated team that prioritises quality workmanship and customer satisfaction, all while enjoying the benefits of a monthly performance incentive and a weekly paid tool allowance.
