Service and Office Assistant in Sydney

Full-Time | Monday to Friday | Permanent | 100% Office-Based

COLDLINE Refrigeration is looking for a reliable, organised and proactive Service & Office Assistant to join our team.

This is an important, hands-on role within our commercial refrigeration business. You will work closely with our office team and technicians to help keep service jobs organised, customers informed and the day-to-day operation of the business running smoothly.

This is a 100% office-based position and is not a work-from-home or hybrid role.

About the role

COLDLINE Refrigeration | Sydney, NSW

Full-Time | Monday to Friday | Permanent | 100% Office-Based

COLDLINE Refrigeration is looking for a reliable, organised and proactive Service & Office Assistant to join our team.

This is an important, hands-on role within our commercial refrigeration business. You will work closely with our office team and technicians to help keep service jobs organised, customers informed and the day-to-day operation of the business running smoothly.

This is a 100% office-based position and is not a work-from-home or hybrid role.

Your Role

Your day-to-day responsibilities will include:

• Answering incoming phone calls and emails

• Booking and checking service jobs

• Monitoring jobs throughout the day

• Following up outstanding and incomplete jobs

• Assisting with scheduling and coordinating technicians

• Communicating with customers regarding job progress

• Ordering refrigeration parts, equipment and materials

• Following up suppliers, orders and deliveries

• Raising purchase orders

• Checking technicians' completed job information and paperwork

• Making sure job notes and records are accurate and complete

• Assisting with quotes, invoices and general paperwork

• General office administration

• Supporting management and the service team as required

The Person We're Looking For

Reliability and attendance are very important to us.

We need someone who:

• Is reliable, punctual and ready to work each day

• Understands the importance of consistent attendance

• Takes responsibility for their work

• Doesn't need to be constantly reminded to complete tasks

• Follows jobs and requests through to completion

• Is comfortable working in a busy office environment

• Can manage multiple priorities without becoming overwhelmed

• Is confident and professional when answering phones

• Communicates well with customers, technicians and suppliers

• Has good computer and administration skills

• Pays attention to detail

• Is willing to learn and take on responsibility

• Wants a stable, long-term position

Previous experience in office administration, service coordination, refrigeration, air conditioning, electrical, plumbing, construction or another trade/service business would be highly regarded but not necessary.

Commercial refrigeration experience is not essential. We are happy to train the right person who has a good attitude and strong work ethic.

What We Offer

• Permanent full-time employment

• Monday to Friday

• Stable, long-term position

• Supportive team environment

• On-the-job training

• Varied and interesting work

• Opportunity to develop your skills and responsibilities

• Opportunity to grow with COLDLINE

• Salary negotiable depending on experience

Important

This position requires someone who can be physically present in our office Monday to Friday and become a dependable part of our day-to-day team.

There is no work-from-home or hybrid arrangement for this position.

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