With over 50 years of experience across residential and commercial heating and cooling, Coldflow offers amazing career opportunities across various sectors.
We're looking for a Customer Service Officer to join our team based in Clayton.
Reporting to the Service Manager, you'll work as part of a team to deliver reliable, high-quality and proactive service to customers, focusing on coordinating service orders and enquires.
Your responsibilities will include:
- Organising quotes and arranging servicing dates with customers;
- Scheduling;
- Assisting with warm sale leads; and
- Liaising and coordinating with Service Technicians;
About You:
- You're proactive, organised and flexible;
- You have high level customer service skills;
- You're an excellent communicator;
- Strong attention to detail and accuracy;
- Professional and friendly demeanour;
- You're able to build strong working relationships; and
- You're a great team player.
Your experience:
- Customer service experience within a call centre or customer service role, ideally within a trade-based environment;
- You've had experience working in a fast-paced environment and you flourish when the pressure is on; and
- Whilst not essential, exposure to the HVAC industry would be highly regarded.
Proficient in using office software, including MS Office Suite (Word, Excel, PowerPoint, Outlook).
What's on offer:
- Fast-paced environment;
- Friendly and social team culture;
- Training and Career development opportunities.
Customer Service Officer in Monash employer: Coldflow Airconditioning
Coldflow Airconditioning is an exceptional employer that prioritises the growth and development of its HVAC Apprentices. With a strong emphasis on a supportive and safety-focused work culture, employees benefit from long-term career potential and hands-on training in a leader-driven team environment. Located in a thriving industry, this role offers not only competitive remuneration but also the chance to build a rewarding career in a dynamic field.
