At Cold Rae, we pride ourselves on delivering exceptional service, quality workmanship and long‐term client relationships. As a Service Technician, you will play a key role in maintaining and repairing commercial HVAC across a diverse range of industries including commercial offices, schools, hospitality, healthcare and retail.
This is a hands‐on role suited to a motivated technician who enjoys fault finding, solving problems and delivering outstanding customer service. You will work both independently and as part of a supportive team while representing Cold Rae's professional reputation on every site.
Key Responsibilities
- Carry out scheduled preventative maintenance on commercial HVAC and refrigeration systems.
- Respond to reactive breakdowns and emergency call‐outs in a timely and professional manner.
- Diagnose faults and perform repairs on: Split systems, Ducted systems, VRV/VRF systems, Ventilation and exhaust systems.
- Accurately identify equipment issues and provide practical repair recommendations.
- Complete digital service reports, asset information and quotations using company software.
- Communicate professionally with clients and provide clear explanations of faults and recommended solutions.
- Identify additional repair or upgrade opportunities and communicate these to the Service Manager.
- Maintain high standards of workmanship, housekeeping and presentation.
- Assist with the training and mentoring of apprentices and junior technicians.
- Ensure all work complies with Australian Standards, WHS legislation and Cold Rae procedures.
- Participate in the after‐hours on‐call roster when required.
What We're Looking For
- Certificate III in Air Conditioning and Refrigeration (or equivalent).
- Current Australian Driver Licence.
- Experience servicing commercial HVAC equipment.
- Strong fault‐finding and diagnostic skills.
- Ability to work independently and manage your daily schedule.
- Excellent communication and customer service skills.
- High attention to detail and pride in producing quality work.
- Positive attitude with a willingness to learn and continuously improve.
- Ability to mentor apprentices and contribute positively to the team.
- Experience with BMS controls.
- Experience with chillers and mechanical ventilation systems.
- EWP, Working at Heights.
- Experience using digital job management systems such as SafetyCulture or similar.
What We Offer
- Competitive salary with overtime opportunities.
- Fully maintained company vehicle.
- Company phone and uniforms.
- Ongoing technical and manufacturer training.
- Career progression opportunities.
- Supportive leadership team that values your input.
- A strong team culture focused on respect, quality and continuous improvement.
- Diverse commercial projects with established long‐term clients.
- Stable full‐time employment with one of Sydney's long‐standing commercial HVAC companies.
Why Join Cold Rae?
Established in 1969, Cold Rae Air Conditioning has built a reputation for quality workmanship, honesty and exceptional customer service. We believe in looking after our people, investing in training and creating a workplace where technicians are trusted, respected and given opportunities to grow.
If you're a motivated HVAC Service Technician looking to join a professional team with a strong culture and long‐term career opportunities, we'd love to hear from you.
