At a Glance
- Tasks: Welcome visitors and provide info on local attractions and events.
- Company: Join Colac Otway Shire Council at the Great Ocean Road Visitor Centre.
- Benefits: Competitive salary, supportive team culture, and dynamic work environment.
- Other info: Opportunity for career growth in a vibrant community-focused organisation.
- Why this job: Promote tourism in one of Victoria's most iconic destinations.
- Qualifications: Experience in customer service and a passion for tourism.
The predicted salary is between 66744 - 75515 $ per year.
- Band 4 | Colac Otway Shire Council
- Help showcase one of Australia's most iconic destinations
Colac Otway Shire Council is seeking a friendly, customer-focused Tourism Assistant to join the team at the Great Ocean Road Visitor Information Centre in Apollo Bay.
This is an exciting opportunity for someone passionate about tourism, hospitality, customer service, and promoting the incredible experiences our region has to offer.
As a key point of contact for visitors and residents, you'll provide exceptional customer service, deliver local tourism information, support local businesses, and help create memorable experiences that encourage visitors to stay longer and explore more of our region.
About the Role
- Welcome and assist visitors with accommodation, attractions, tours, events and local information.
- Provide exceptional customer service via face-to-face, telephone and electronic enquiries.
- Support the day-to-day operations of the Visitor Information Centre.
- Maintain tourism and business information databases.
- Process retail sales, cashiering and administrative tasks.
- Promote online services and visitor resources.
- Assist local tourism operators with business listings and marketing opportunities.
- Contribute to a positive, collaborative and customer-focused team environment.
About You
To be successful in this role, you will have
- Experience in tourism, hospitality, events or a similar customer-focused industry.
- Outstanding customer service and communication skills.
- Experience working in a fast-paced, high-volume environment.
- Strong administration and computer skills, including Microsoft Office applications.
- An interest in promoting the local region and tourism experiences.
- The ability to multitask, use initiative and work effectively within a team.
- A current driver's licence.
Why Join Us?
At Colac Otway Shire Council, our values guide everything we do.
We are supportive, inclusive, respectful, accountable and committed to delivering excellent service for our community and visitors.
You'll have the opportunity to work in a dynamic tourism environment while promoting one of Victoria's most visited destinations.
Salary information: $71,667.44 to $75,515.44 per annum pro rata plus superannuation
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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Tourism Assistant in Apollo Bay employer: Colac Otway Shire
Colac Otway Shire is an exceptional employer that values creativity and community engagement, making it a fantastic place for a Digital Content & Social Media Specialist. With a focus on storytelling and connecting residents to local projects, employees enjoy a supportive work culture that fosters professional growth and development. Located in the picturesque Colac region, the role offers unique opportunities to make a meaningful impact while enjoying a vibrant community atmosphere.
